STARS AND STYLES TRAINS SET OF NEW WORKERS AT BONJUL HOTEL: ENLIGHTENED THEM ON CONSISTENT CULTURAL DISPLAY

 

10/09/20

By

Muhammad Ismail Justice

The MD of Stars and styles Communications, the Consultant Firm, Lois Otse Adams yesterday took a set of new staff of Bonjul Hotel and Suites  on issues of hospitality management that cuts across the host culture, foreign tourists, presentation of heritages, disposition to guests, etc. The impactful training Mannual was judiciously analysed to ensure staff highest performance.

Adams who has tremendous experience in the hospitality industry started by describing hotel and hospitality businese in likeness with hairdmaking. She said when a hairdresser does not satisfy a customer he has automatically lost several customers. This means that losing one customer will make friends of that customer not to patronize same hair dresser.

She advised staff to be patient with customers, treat guests with utmost concern and show them love and respect as she added that they are the host ambassadors of culture, whose expectations the cultural tourists hold to high a esteem.

She admonished them never to say harsh words at guests, and to know when to talk and when not to say a word.

She said Hotel staff are supposed to work for the growth and upliftment of the organization and to promote the host community therefore, urged them to consistently work as a team so as to achieve the goal of making the hotel stand out amongst others in the vicinity and beyond.

Highlights of the training session was questions and answers sesion where the Consultant responded to questions and observations of participants.

Certificates of participation were given to Participants, with light refreshment, followed by group photograph with staff and the Chief Executive.

Bonjul Hotel and Suites is a new hotel situated at the Oba Idanesi Village, South-Ibie. It is a hotel that has the interest of their customers at heart.